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5 Tactics to Help Improve Your Home Health CAHPS Rating

There’s a reason that positive customer reviews are very important to home health agencies—many households seeking in-home health care services rely on published accounts to guide them in selecting the agency they feel will be the best fit for their situation. 

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By Michelle Palmer | 03/15/2021

Chen, L., Ye, M., Kahana, E. (2019). Process and structure: Service satisfaction and recommendation in a community-based elderly meal service in Shanghai. Journal of Aging & Social Policy.

Ejaz, F. K., & Schur, D. (2003). Understanding consumer satisfaction in continuing care retirement communities. Newsletter of the Healthcare on Aging Network, 10(3), 3.

Ejaz, F. K., Schur, D., & Fox, K. (2006). Resident satisfaction with independent living facilities in continuing care retirement communities. In S. Kunkel & V. Wellin (Eds.), Consumer voice and choice In long-term care (pp. 167-180). New York, NY: Springer.

Deimling, G. T. & Looman, W. J. (1993). Predictors of the use of respite services by caregivers of Alzheimer's patients: Racial and generational differences. Sociological Practice, 11(1), 158-175.

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